SECTION 1

Questions 1 – 10

Complete the notes below.
Write ONE WORD AND/OR A NUMBER for each answer.
 

FAMILY EXCURSIONS   Cruise on a lake

Example ●   Travel on an old …..steamship…..

●   Can take photos of the 1  that surround the lake Farm visit ●   Children can help feed the sheep ●   Visit can include a 40-minute ride on a 2 . ●   Visitors can walk in the farm’s 3 by the lake ●   4  is available at extra cost Cycling trips ●   Cyclists explore the Back Road ●   A 5 is provided ●   Only suitable for cyclists who have some 6 . –  Bikes can be hired from 7  (near the Cruise Ship Terminal) ●   Cyclists need: –  a repair kit –  food and drink –  a 8  (can be hired) ●   There are no 9  or accommodation in the area Cost ●   Total cost for whole family of cruise and farm visit: 10 $.

SECTION 2

Questions 11 – 14

Choose the correct letter, A, B or C.

Talk to new kitchen assistants

11   According to the manager, what do most people like about the job of kitchen assistant?
A   the variety of work
B    the friendly atmosphere
C    the opportunities for promotion

 
12   The manager is concerned about some of the new staff’s
A    jewellery.
B    hair styles.
C    shoes.

 
13   The manager says that the day is likely to be busy for kitchen staff because
A    it is a public holiday.
B    the head chef is absent.
C    the restaurant is almost fully booked.

 
14   Only kitchen staff who are 18 or older are allowed to use
A    the waste disposal unit.
B    the electric mixer.
C    the meat slicer.

Questions 15 and 16

Choose TWO letters, A-E.
According to the manager, which TWO things can make the job of kitchen assistant stressful?
A      They have to follow orders immediately.
B     The kitchen gets very hot.
C     They may not be able to take a break.
D      They have to do overtime.
E      The work is physically demanding.

Questions 17 – 20

What is the responsibility of each of the following restaurant staff?
Choose FOUR answers from the box and write the correct letter, A-F, next to Questions 17-20
Responsibilities
A     training courses
B     food stocks
C     first aid
D     breakages
E     staff discounts
F     timetables
Restaurant staff
17   Joy Parkins                  A B C D E F
18   David Field                  A B C D E F
19   Dexter Wills                 A B C D E F
20   Mike Smith                  A B C D E F

SECTION 3

Questions 21 – 23

Choose the correct letter, A, B or C.

Paper on Public Libraries

21   What will be the main topic of Trudie and Stewart’s paper?
A    how public library services are organised in different countries
B    how changes in society are reflected in public libraries
C    how the funding of public libraries has changed

 
22   They agree that one disadvantage of free digitalised books is that
A   they may take a long time to read.
B    they can be difficult to read.
C    they are generally old.

 
23   Stewart expect that in the future libraries will
A    maintain their traditional function.
B    become centres for local communities.
C    no longer contain any books.

Questions 24 – 30

Complete the notes below.
Write ONE WORD ONLY for each answer.

Study of local library: possible questions

●   whether it has a 24 *** of its own
●   its policy regarding noise of various kinds
●   how it’s affected by laws regarding all aspects of 25 ***.
●   how the design needs to take the 26 *** of customers into account
●   what 27 *** is required in case of accidents
●   why a famous person’s 28 *** is located in the library
●   whether it has a 29 *** of local organisations
●   how it’s different from a library in a 30 ***

SECTION 4

Questions 31 – 40

Complete the notes below.
Write NO MORE THAN TWO WORDS for each answer.

Four business values

 
Many business values can result in 31 .
Senior managers need to understand and deal with the potential 32  that may result.
Collaboration
During a training course, the speaker was in a team that had to build a 33  .
Other teams experienced 34  from trying to collaborate.
The speaker’s team won because they reduced collaboration.
Sales of a 35  were poor because of collaboration.
Industriousness
Hard work may be a bad use of various company 36  .
The word ‘lazy’ in this context refers to people who avoid doing tasks that are 37  .
Creativity
An advertising campaign for a 38 was memorable but failed to boost sales.
Creativity should be used as a response to a particular 39 .
Excellence
According to one study, on average, pioneers had a 40 that was far higher than that of followers.
Companies that always aim at excellence may miss opportunities.