Southern Rental Car – booking

Name: William 1  Address: 10 2  Nelson Contact number: 07 3  Payment by credit card type: 4  card. Card No. 4550 1392 8309 3221 Card expiry date: July 20XX Rental period: 5  days

Questions 6-10

Answer the following questions USING NO MORE THAN TWO WORDS OR A NUMBER

How much is the car per day?
6 
What does the price include?
7 
Who will he be visiting?
8 
What kind of car does the agent recommend?
9 
What does he need to collect the car?
10 

Overlander
Distance / km	11
Highlight	3 volcanoes
Time / hours	11
Transalpine
Distance / km	223
Highlight	16 12
Time / hours	13
Transcoastal
Distance / km	14
Highlight	15
Time / hours	5

Questions 16-20

Complete the summary below USING NO MORE THAN TWO WORDS OR A NUMBER.

Taking three days to complete, the 16  is one of the world’s longest train journeys. The Ghan is shorter, passing through towns built by the17  There is also a sculpture designed to mark the laying of the 18  concrete sleeper. The Overland was the first train to travel between the capital cities in two 19  and it is also the oldest journey of its kind on 20 

21 Lyn is having difficulty completing her project because
A she doesn’t have enough information.
B she can’t organise her presentation.
C she doesn’t have enough time.

22 Her presentation is going to focus on
A solar power in America.
B solar-powered water heaters.
C alternative energy technology.

23 Why does Lyn think we should be looking for alternative sources of energy?
A Fossil fuels are expensive.
B Fossil fuels have an impact on the environment.
C Fossil fuels are limited.

24 Solar power is a good form of alternative energy because
A it can be harnessed with simple technology
B it is infinite
C it can be applied equally well in any country.

Questions 26-30

Label the following diagram USING NO MORE THAN TWO WORDS AND / OR A NUMBER

26 
27 
28 
29 
30 

Lecture on 31 
Examples: tourism and 32 
Common misconception is that marketing points to 33  in what is being provided.
Marketing is actually essential in maintaining 34 
Selling a product is easier because it is 35  and customers do not have such different 36 
Aim: offer service beyond hopes of 37 
Important to: (a) keep informed & (b)38 
One way to achieve this: 39 
40  must always be available for any queries or problems.